The Website (www.thecotswoldbedcompany.com) (the "Website"), is owned by and operated by or on behalf of The Cotswold Bed Company Ltd ("The Cotswold Bed Company", "we" or "us"). If you have any questions regarding the Website or these terms and conditions, or in the unlikely event that you have any complaints about any products purchased by you from the Website, you can contact us by telephone on 01242 300392or by email at info@thecotswoldbedcompany.com. Our registered office is at Crowe Clark Whitehill LLP, Carrick House, Lypiatt Road, Cheltenham GL50 2QJ, United Kingdom. We are registered in England under company number 9574330. Our VAT number is GB217937686. Acceptance of the goods referred to in the Order by the Customer shall be deemed to constitute acceptance of these conditions.
Ordering Products
When you place an order to purchase items using our Website or by other means, this is an offer by you to us to purchase such items. By ordering you are providing details which are true, accurate, current and complete and that the payment details are correct and your own.
We will confirm receipt of your order by sending you an email summarising the details of your order ('Order Confirmation E-mail'); this is the point at which we accept your order and the contract is formed (subject to these terms and conditions). The contract is completed when the goods are delivered (also subject to these terms and conditions). These Terms will apply to any contract between us for the sale of any product including any order placed by you for any product over the Website. Please read these Terms carefully and make sure that you understand them before ordering any product from our Website. You should save or print a copy of these Terms for future reference.
If you do not agree to these Terms, you must cease using and accessing this Website. Terms may be changed and updated from time to time and any changes will be effective from the publication of the new terms on the Website. Every time you wish to order products, please check these Terms to ensure you understand the terms which will apply at that time. We reserve the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we do cancel an order, it will be without charge to you.
Clearance
Clearance products are The Cotswold Bed Company's ex-display products, either used for display in our showrooms, for photo shoots or returned items. They are "used" and are not brand new made to order items. Upon purchasing a Clearance The Cotswold Bed Company product from our website, you agree and acknowledge the product is used. All our Clearance products are clearly labelled and described as Clearance. Due to their "used" nature, all Clearance shows signs of wear and tear.
Clearance can be picked up from our Fulham Showroom or Cheltenham Head Office (item dissembled) FREE of charge. If customers want to have Clearance delivered to their homes, they may incur a delivery charge.
Free Collection From Our Fulham Showroom or Cheltenham Head Office
This bedstead is ready to be picked up for free from our Fulham Showroom immediately.
Home Delivery - From £55
If you select home delivery at the checkout & once your order is confirmed, our sales team will contact you to arrange your delivery and delivery charge.
(When at checkout, delivery will be shown as "free", as our Sales Team need to contact you to arrange delivery and cost - by checking out this product online, you agree to our terms and conditions)
Free Standard Uk Delivery On Orders Over £100
Visit our Delivery Information page for more info on The Cotswold Bed Company delivery
Delivery
Please note that a delivery charge will be added to your order value where appropriate. Please see our delivery times and charges. Any subsequent change of address may incur an additional delivery charge. Goods will be assembled where appropriate.
Whilst all reasonable endeavours will be made to adhere to delivery dates quoted at the time of an order being placed, such dates must be viewed as approximate estimates only, given in good faith and based upon the information available to us at the time. We will not accept any liability for any loss or inconvenience suffered by delivery delay.
We offer a delivery service in accordance with the timescales shown against each Product on our site. Please note that delivery timescales are estimates. If we are unable to meet the estimated delivery date, we will contact you with a revised estimated delivery date.
Responsibility for goods, once ordered, will rest with the Customer who must ensure that the goods will fit through relevant door and passageways. On delivery, the Customer must ensure that all obstructions are removed, and that valuables are safeguarded against accidental damage. The Cotswold Bed Company and its logistic partners will not be held responsible for removing furniture or other items from any room into which the goods are delivered. For overseas deliveries please see our Delivery information for prices and lead times. All overseas deliveries are subject to availability of service, accessibility to property, local customs costs/regulations, shipment size and transport mode.
Visit our Delivery Information page for more info on The Cotswold Bed Company delivery
Product Descriptions And Information
Dimensions and descriptions of items on the website and brochures are quoted as accurately as possible. The colours you see will depend on the resolution of your monitor, and we cannot, therefore, guarantee that your monitor's display of any colour will accurately reflect the colour of the item delivered. We reserve the right from time to time to vary the dimensions, specifications, descriptions and quantities of items displayed on our website without prior notice.
Availability
All orders for Products are subject to the availability of those Products and the materials for making the Products. We will inform you as soon as possible after placing an order if, for any reason, the Products you have ordered are not available or are subject to any delay. If we are unable to supply you with a Product, for example, because the manufacturer is out of stock or because of an error in the price, we will inform you of this by email and we will not process your order. If you have already paid for the Product we will refund you the full amount as soon as possible.
Prices
All prices quoted on this Website are accurate at the time of publication, are quoted in pounds sterling and where appropriate are inclusive of UK sales tax (VAT) at the current rate. The delivery charge is an additional cost, please refer to our Delivery Information for full details. Prices and availability of goods are subject to change without notice.
Payment
Our website uses Barclaycard eDPQ to process the payments. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously. You can tell whether a page is secure as 'https' will replace the 'http' at the front of the www.thecotswoldbedcompany.com in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window. Full payment for merchandise is required on checkout.
Cancellations
Cancellations sent to the Company in writing by letter or email and received by the Company within 7 working days of the order date will be accepted.
Returns
We hope you will love your purchase, but if you find it unsuitable or you’re not entirely satisfied, please notify us within 14 days by telephone 01242 300392 or email info@thecotswoldbedcompany.com of your intention to return the product(s). We ask that you return products to us unused, in their original packaging which should be both intact and sealed. You will be entitled to a refund or replacement if returned products reach us within 28 days. Please ensure that returns are packed and labelled carefully so that they are not lost or damaged in transit.
At a fee heavy goods items can be taken away at the original delivery adress. It may take up to 28 days for collection (40 days for more remote areas). Please contact our customer services department on 01242 300392 or email info@thecotswoldbedcompany.com to arrange returns of heavy goods.
Certain items are excluded from our returns policy for hygiene reasons. These items can only be returned in accordance with your legal rights. Mattresses, duvets, pillows, mattress toppers, mattress protectors and linen if the sealed packaging has been opened, unless the item is found to be faulty, a return will not be granted. Return of an item is at your own cost unless the item is faulty.
The Cotswold Bed Company do not give refunds on the following items:
- Items returned after 28 days.
- Damaged items not notified by telephone or email to us within 14 days.
- Bespoke pieces including made-to-measure Headboards, Bedsteads, Divans, Furniture Accessories or any other bespoke items, unless the item is faulty.
- Mattresses cannot be returned once taken out of the original packaging for hygiene reasons.
This does not affect your statutory rights.
Risk And Title
Ownership of the Products will pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges. The Products will be your responsibility from the time of delivery.
Limitation Of Liability
To the maximum extent permitted by law, The Cotswold Bed Company accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including indirect, consequential, special or exemplary damages arising from the use of this website or any information contained therein.
Events Beyond Our Reasonable Control
We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.
Alterations And General Terms & Conditions
We reserve the right at any time to make changes to this website, these General Terms and Conditions of Sale, Privacy Policy and such other policies as we may notify you of. You will be subject to the policies and terms and conditions in force at the time you use the website or place an order items from the website or other means. Changes which we are required to make by law could apply to orders which you have already made. If any of the terms and conditions forming the contract between us are deemed invalid, void or unenforceable for any reason, it will be deemed severable and not affect the validity and enforceability of the remaining terms and conditions.
Waiver
If you breach these General Terms and Conditions of Sale and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.
Governing Law And Jurisdiction
These General Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the non-exclusive jurisdiction of the English courts, as do We.
Thank you for taking the time to study these terms and conditions. Should you have any further enquiries please contact Customer Services on 01242 300392 or email info@thecotswoldbedcompany.com.
