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Privacy Policy

The Cotswold Bed Company Limited is committed to protecting your personal information and this Privacy Policy tells you how we collect your personal data, how we store it, how we use it, and how we keep it safe. We shall only use your information in line with all the applicable data protection laws, including the General Data Protection Regulation (GDPR). We are committed to ensuring that your information is secure, so your information will be held in a secure environment, and access to it will be restricted according to the “need to know” principle. To prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and protect the information we collect online. We have published this guide to help you understand how and why we collect information from you, to whom such information is disclosed and what your rights are. If we make changes to this Policy we will notify you by updating this statement on our website. You can access our Website home page and browse our site without disclosing your personal data.

However, when you register with The Cotswold Bed Company Limited you will be asked to provide certain information about yourself.

What information do we collect and how do we obtain it?

We process the personal data of customers, prospects, trade customers and enquirers, suppliers and workers. We may collect, store and use the following personal information about you:

  • Information that you provide to us when in our retail outlets
  • Information that you provide to us when ordering
  • Information that you provide to us when requesting a brochure or samples
  • Information that you provide to us to subscribing to our e-newsletter
  • Information that you provide to us by completing an enquiry form on our website
  • Information that you provide to us during trade shows and exhibitions

Please let us know if the personal data we hold about you needs to be corrected or updated.

The data you provide to use includes:

  • Name
  • Address
  • Postcode
  • Country
  • Email address
  • Fax number
  • Telephone number
  • How you heard about us
  • Information relating to purchases you have made, including payment details
  • Information relating to customer surveys or offers
  • For trade customers,Company name, trading address, registration number, website, VAT number, number of employees, number of designers, trade reference
  • Finance application data where finance has been applied for
  • Any other personal information that you choose to send us
  • You may only pass us another individual’s personal data if you have that person’s consent to do so on the understanding that their personal data will be processed as described in this policy.
  • We collect information from your computer and about your visits to and use of this website. This includes collecting unique online identifies such as IP addresses, which are numbers that uniquely identify a specific computer or other device on the internet. Please see our Cookies section for more details.


A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. When you visit our Website we send you a cookie. Cookies may be used in the following ways:- To enable the personalisation features on our Website (which give you the ability to recall recently viewed pages and see information which you have input on line).To compile anonymous, aggregated statistics that allow us to understand how users use our Website and to help us improve the structure of our Website. We cannot identify you personally in this way.

Disabling / Enabling Cookies

    1. You can accept or decline 'cookies' by modifying the setting in your browser. Please note that if you disable 'cookies' you may not be able to use all the features of our Website.

How do we use your information?

We shall use your personal data for the following purposes:

  • To provide our services to you
  • To process your order, collect payment and keep you informed of delivery progress
  • To provide you with information about our services, and to deal with enquiries and requests about them
  • To improve our products and services To send you marketing communications relating to our business which we believe to be of interest to you
  • To send you email notifications and newsletters
  • To maintain your contact preferences
  • For marketing research purposes, conducting customer satisfaction surveys and responding to your website visits
  • To administer our website, personalise it to you and keep it secure
  • To prevent fraud
  • To verify compliance with the terms and conditions governing the use of our website


Our legal basis for processing your personal information

We promise that we shall only use your data in the way you wish, and we shall always respect your privacy. We process your data under the following legal grounds:

  • The processing is necessary to meet contractual obligations into which you have entered. Failure to provide mandatory data fields identified by a ‘*’ will mean that we shall be unable to deliver our services to you.
  • The lawful justification for sending you marketing communications about our business, services and news is because we have a legitimate business interest for your data to be used for this specific purpose. You are in complete control of your data and can choose not to receive these messages, either when you first provide your data, or in every communication we send you afterwards. These marketing communications include:
  1. Email notifications and letters where you have provided us with your email address
  2. Postal / telephone marketing, we shall always check telephone numbers against the Telephone and Corporate Telephone Preference Services and will only make telephone calls to you where your number is not listed with the preference services.
  3. We may also match the data we collect with other data that we hold about you if you have been connected with The Cotswold Bed Company before. We do this because we have a legitimate business interest to send you only relevant messages. To do so, we need to build up a picture of your personal preferences and understand how you use The Cotswold Bed Company.


Disclosing your personal information

Your information will be used by the following parties under our control:

  • To workers who deliver our services
  • Third parties who provide a service to us: to Magento,to Mailchimp, who distributes our emails to mailing houses who distribute our brochures and mailings
  • Customer and prospect data to our suppliers, to help with warranty and service requests and to administer orders
  • To Duologi, who administers our finance applications

We shall keep your personal data within The Cotswold Bed Company and our trusted third parties except where disclosure is required by law, for example to government bodies and law enforcement agencies.

How long we keep your personal information

We only keep your personal information for as long as we need to, so that we can use it for the reasons described above. Where your information is no longer required or is no longer relevant, we will ensure it is disposed of securely. Where necessary, we shall keep your personal data for as long as required to do so by law; and where required to establish, exercise or defend our legal rights.


Your rights and control over your personal data

Under the General Data Protection Regulation, you have the right to:

  • Access your personal data by making a subject access request
  • Rectification, erasure or restriction of your information where this is justified
  • Object to the processing of your information where this is justified
  • Data portability T
  • he right to lodge a complaint with a supervisory authority

Revisions to this Privacy Statement

We reserve the right to revise this Privacy Statement or any part of it from time to time. Please review the Privacy Statement periodically for changes. Unless stated otherwise, our current Privacy Statement applies from time to time to all information that we have about you.

How to Contact us

If you have any questions or concerns about this Privacy Statement or how we use your Personal Information you may contact us by email at info@thecotswoldbedcompany.com  over the phone + (44) 1242 300 392 If at any time you decide that you no longer wish us to hold or use any of your Personal Information please let us know by emailing us at info@thecotswoldbedcompany.com